FAQ's

RETROBOX FAQ

Download Retrobox Instructions PDF

Q. How long until my order will ship?
A. The Retrobox is custom made to order, all parts are in stock, however the address numbers need to be laser cut, and the anodized front and back doors need to be laser engraved. Both box and panels are then powder coated.
Orders can take up to 3 to 4 weeks, sometimes sooner.

Q. Can the Retrobox be returned or cancelled
A. Only if the box is defective, all orders are custom and cannot be cancelled once production begins. You will be notified via email to confirm your order before it is scheduled for production.

Q. What are the dimensions of the Retrobox?
A. The box is 10”wide x 17” tall x 10” high.
Pole is 3” x 3” x 60” high.

Q. How do I install the items I purchased?
A. Install is pretty simple. You can download the instruction sheet at the link above.

Q. What are the requirements for the light kit so my numbers on side will light up?
A. Numbers are illuminated at night with low voltage LED lighting that needs to be connected by you, to your low voltage landscape lighting.
The requirements you must have to connect to, is a low voltage transformer of 12 watts. The lighting kit will be installed and prewired for easy installation.

Q. Is any assembly required?
A. Individual items are fully assembled. That includes the optional locking and light kits.
If a post is ordered with the box, the mailbox has predrilled holes, with hard ware for easy attachment to the stainless steel post.

Q. Can the Retrobox be mounted to my existing pole?
A. The bottom of the box has mounting holes, which can be attached to your pole from the inside.

Q. Are there any other options I can order that are not listed on this website?
A. Yes, such as custom laser engraved logos and custom colors, side number panels and doors can have colors mixed and matched, please email us at: info@tedstuff.net 

CLEANPLATE FAQ

Download Cleanplate Instructions PDF

Q. How long until my order will ship?
A. The Clean is custom made to order, all parts are in stock, and need to be laser engraved. Orders will take 1 to 2 weeks.

Q. Can the Cleanplate be returned or cancelled. 
A. Returns are only excepted if plates are defective , all orders are custom and cannot be cancelled once production begins.

Q. What are the dimensions of the cleanplate?
A. 1 gang: 2-3/4” x 4-1/2”, 
2 gang: 4-1/2” x 4-1/2”,  3 gang: 6-1/4” x 4-1/2”, 4 gang: 8-1/8” x 4-1/2”, 5 gang: 10” x 4-1/2”,  6 gang: 11-3/4” x 4-1/2”

Q. How do I install the items I purchased?
A. Install is pretty simple. You can download the instruction sheet at the link above.

Cleanplate may not sit flat on knockdown finished walls or electric switches that are installed in electrical boxes mounted on the outside of dry wall. Works best with standard behind the wall electrical box installations.

Q. How do I remove cleanplate from the wall to clean or paint?
A. There is a small slot on the bottom of the clean plate where a fingernail or flat head screw driver can fit into, to grip the plate so you can pull it off the backing plate.

Q. Are there any other options I can order that are not listed on this website?
A. Yes, such as custom laser engraved logos, fonts and custom colors, please email us at: i
nfo@tedstuff.net